Complaints Process
We value your feedback and take all complaints seriously. Our aim is to resolve any concerns promptly and fairly.
Our Complaints Process
If you are unhappy with any aspect of our service, here is how we handle your complaint.
Contact Us Directly
The first step is to get in touch with us directly so we can understand your concern and work toward a resolution.
We'll Acknowledge Your Complaint
We will acknowledge your complaint within 1 business day. You will receive confirmation that we have received your feedback and that we are looking into it.
Investigation & Resolution
We will investigate your complaint thoroughly and aim to resolve it within 30 days. We will keep you informed of progress throughout the process.
External Resolution
If you are not satisfied with the outcome of our internal process, you have the right to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service.
AFCA Contact Details:
Jain Home Loans is a trading name of Settlewise Loans Pty Ltd — ACN: 689 881 374
Need to Get in Touch?
We are here to help. Reach out to us by phone, email, or WhatsApp.